4 Tips for an Effective B2B Social Media Campaign

B2B marketing is undergoing huge changes.

Thanks to the developments in marketing technology B2B strategies have had to adapt to evolving purchaser desires. The traditional approach to B2B marketing is, if we’re being honest, dry and dull. It’s always aimed at the professional, who apparently is a very boring person.

There seems to be an unwritten rule in traditional B2B that dictates the message to every person needs be delivered with professional courtesy that ultimately robs it of anything resembling personality.

But the times, they are a-changing. What you’ve got to remember is, while your primary B2B prospects are being approached in their professional capacity, they’re still a consumer. And thanks to the popularisation of channels including social media these B2B buyers expect a ‘consumer-like’ experience to the marketing materials they receive.

It’s something the B2B world is catching on to. If you take a look at the developing budgetary trends, you’ll see that while marketing campaign budgets are set to rise by 5% over the next year, those for digital marketing are projected to increase three times as fast.

That budget is largely going to be funneled into your content marketing strategy; the production of blog posts, white papers, eBooks, etc. However, the shift in buyer expectations has an increasing number of business recognizing the importance of social media content.

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By |2016-03-01T10:28:54-08:00March 1st, 2016|B2B|1 Comment

The Nuts and Bolts of Customer Journey Mapping

You probably don’t have a shortage of data about your customers.

If anything, the challenge is organizing and interpreting it well enough to pull out valuable insights.

How can you turn huge chunks of information into concrete action to better serve your customers and improve your business?

Businesses who do this have a tremendous advantage over their competitors. They make more sales because they do a better job delivering exactly what their customers want: a seamless, user-friendly experience.

Analytics tools tell you where customers come from, their demographics, and what they do on your website. Other technologies, such as marketing automation, layer this data to spot valuable trends.

But there are still plenty of unknowns in how people make the journey all the way from first-time visitors to loyal customers and brand advocates.

What are they thinking along the way?

What information do they need at critical times?

What could you do to make the process smoother?

These are key gaps in the analytics landscapes. Hidden inside those gaps is the story of how people start as strangers and end up as customers – and all their motivations and emotional triggers along the way.

Mapping your customers’ journey can reveal that story…

And there’s no better time to start than now.

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By |2016-01-05T11:20:27-08:00January 7th, 2016|B2B|0 Comments
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